Situations you already have — mail, invoices, the calendar.
A smaller firm does not start from a diagram. Someone writes. A person answers. A term is created in the company calendar. Papers wait for a check. That is the work — told as stories, not as a platform inventory.
- Starting point
- Agent
- Knowledge
- Decision
- Tool
- Approval
- Result
Company calendar
Create an appointment in the company calendar
Someone asks for a time — in chat or by mail. The company calendar shows what is already taken. A new appointment is written: a visit, a meeting, a booking. Confirmation goes out, and a person can still say yes before it is saved. Nothing is double-booked in silence.
MCP Fabric / Calendar
- Chat
- Appointment in the calendar
- Confirmation
Customers
When someone writes in
Mail, the website, a form or chat. The same conversation can become a reply, an offer, or a new appointment in the company calendar.
An email that becomes a reply you can send
A new message in the connected mailbox starts the process. It is sorted, a reply is drafted from your knowledge, and a person approves it. Then it sends. Attachments stay as files — they are not poured into the request.
An offer from website chat — a person finishes with one click
The same pattern as the guesthouse at Penzion Pod Farou (podfarou.cz): the guest writes, the chat collects details and an offer, a person confirms.
A website form that starts real work
A contact form does not die in an inbox. It starts a process: notify the right person, look up knowledge, continue after approval. You do not need a named CRM — SQL or REST can talk to the records you already keep.
The office
Paperwork that still needs a person
Reminders, incoming papers, ownership and a pause before money or a message goes out.
Overdue invoices, the right person, a reminder
Typical office work: find overdue invoices, see who owns them, notify, wait for a person if money is involved. You connect records you already keep. There is no branded accounting app. A payment preview exists for MCP Fabric’s own invoices.
Incoming papers: invoice, delivery note, cash receipt
A paper arrives — by mail, as a file, or later from chat. First you see what it is, then the numbers, then a person checks it, then it is written into records you already keep. Not a named accounting product.
The same request on Teams or WhatsApp
People write where they already are. A Teams or WhatsApp message — where those channels are licensed — can start or continue the same process as the website or the mailbox.
The week
Recurring notes and checks
A schedule starts the run. The team gets an email. SEO monitor, probe and website checks join in where they are licensed.
A weekly note that actually goes out
A schedule starts the run. It gathers what you want to report — capacity, open work, a short summary — and sends an email. A person can approve the draft first.
Watch the website, then tell the team
Where SEO monitor or probe is licensed, a scheduled run can check the live site and mail the result. Used at VKData; on the SM Servis path where those licences apply.
After a change, check the live pages
Not the same as SEO rank or a security scan. After a change, a browser opens the pages you chose, walks them like a visitor, takes a screenshot, and tells the team how it went.
The pieces behind the stories
The company calendar is where appointments are created: visits, meetings, bookings. Mail is a real way work starts. Invoice preview on this site is for MCP Fabric’s own invoices, not someone else’s ledger.
Incoming papers
Invoices, delivery notes and cash receipts come in. A person checks them. Then they are written into your records — not a named accounting product.
Connect a mailbox (classic IMAP or Microsoft 365). A new message starts a process, attachments are stored, and they do not belong in the model’s prompt. The same kind of process can start in Teams or on WhatsApp.
Interactive chat
A guest writes on the website. If it is a booking, the chat asks for the details, puts an offer together, and after they agree it goes to a person. One click finishes the reservation. Live for guesthouse lodging at Penzion Pod Farou (podfarou.cz).
Datastore
Searchable text lives in the database. Photos and PDFs are separate — browse them in admin and use drop-off links.
Automated process steps
From starting points and agents to approvals, actions and notifications. The company calendar is one of those steps — an appointment in the calendar, not an engineering shortcut.
Website checks
A guest or a colleague writes. The team changes the website. Someone says yes. The pages go live. Then a real browser opens them, walks the path a visitor would, and brings a screenshot back to the team. That is website checks: the last look before you trust the change.
References
These websites show concrete MCP Fabric use cases in practice — from customer conversations and business knowledge to approvals and operational processes. The capabilities shown on each site reflect what that organization actually has enabled.
Customer service
Turn an incoming request into finished work. A form, email, Teams or WhatsApp message can start the same process.
Ready to move beyond the chatbot?
Build AI that understands your business, works with your knowledge, follows your processes and can actually finish the job. You decide which actions are allowed, when a person must step in and how much AI usage your organization can consume.