Build the process once. Let AI run it.
An automated process is more than a diagram on a canvas. It defines what happens, in what order, under which conditions and when a person needs to step in. You can combine information retrieval, decisions, business-system actions, approval and delivery of the result into one repeatable process. Once designed, the AI can run that process consistently.
- Starting point
- Agent
- Knowledge
- Decision
- Tool
- Approval
- Result
From request to action
From a simple request to a completed task.
Visual processes
Compose triggers, agents, decisions, tools and actions as a clear process you can follow.
Human approval
When a person needs to step in, the automated process can stop, request approval and continue after the decision.
Repeatable processes
Design the process once. Runs keep state, can pause for a person, and continue when the work should move on.
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Process diagram
An automated process defines what happens, in what order, under which conditions and when a person should step in. What you draw is what runs.
Forms and webhooks
A customer submits a form — and instead of a silent inbox, your process runs. You keep the address, the expected fields and the history in admin. You can pause it, roll it back or replay a received request. Email, Teams and WhatsApp can start the same kind of process.
Connect a mailbox (classic IMAP or Microsoft 365). A new message starts a process, attachments are stored, and they do not belong in the model’s prompt. The same kind of process can start in Teams or on WhatsApp.
Notifications
notification-service (and related customer notification flows) delivers outbound messages used by SEO reports, operational alerts and automated process steps. SMTP and channel sends use sensitive credential-referenced credentials.
Ready to move beyond the chatbot?
Build AI that understands your business, works with your knowledge, follows your processes and can actually finish the job. You decide which actions are allowed, when a person must step in and how much AI usage your organization can consume.