AI that knows your business — not a shared dump of prompts.
Connect documents to search, agents, chat and automated processes. The model sees the passages that matter — not the whole knowledge base — so you save tokens. Knowledge stays with the organization that uses it.
Knowledge → Index → Retrieve → Agent → Action
What knowledge search actually does
Part of the core. Photos and PDFs kept as files are separate.
Documents in
Your documents go into a text knowledge base used by website chat and by process steps.
Meaning and wording
Search combines similarity with keyword matching — both the sense of the question and the words count.
Only your organization
Search stays with your organization. Another organization does not see your passages.
Website chat
Licensed website chat uses the same knowledge layer: answers, and a handoff into a booking or other process when needed.
Not the file store
Photos and PDFs kept as files live with Files. Knowledge search is text, not a binary disk.
Ready to move beyond the chatbot?
Build AI that understands your business, works with your knowledge, follows your processes and can actually finish the job. You decide which actions are allowed, when a person must step in and how much AI usage your organization can consume.