How work starts
WhatsApp that can start the work — not only a chat.
A customer writes on WhatsApp Business and the message can start the same process as an email or a form. This is official WhatsApp Business, not a generic social chat.
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MCP
MCP Fabric
Agents
Automated processes
Tool
What WhatsApp is here
Official WhatsApp Business for customer messages.
WhatsApp Business
Production WhatsApp goes through the official Business API. It is not a catch-all social connection.
Into the process
Inbound messages can start or continue a automated process, with the same onboarding rules as Teams and email.
The same idea elsewhere
A form, email or Teams message can start the same kind of work.
Ready to move beyond the chatbot?
Build AI that understands your business, works with your knowledge, follows your processes and can actually finish the job. You decide which actions are allowed, when a person must step in and how much AI usage your organization can consume.