A form on the website that actually starts the work.
A customer submits a form — and instead of a silent inbox, your process runs. You keep the address, the expected fields and the history in admin. You can pause it, roll it back or replay a received request. Email, Teams and WhatsApp can start the same kind of process.
- Starting point
- Agent
- Knowledge
- Decision
- Tool
- Approval
- Result
What you get
A way in for automation. The address belongs to your organization. You can require a clear shape of the form before anything starts.
Your own address
Create, test, publish, pause or retire the access point from admin. You can keep versions and go back.
Expected fields
You decide which fields must be present. A bad submitted data does not start the process.
History you can replay
Each accepted call is kept. You can open it and run it again without asking the customer to click twice.
Not only the website
The same process can also start from email, Teams or WhatsApp — people write where they already are.
Used in production
Penzion Pod Farou uses a dedicated path for the public contact form — not a dump of the message into the knowledge base.
Ready to move beyond the chatbot?
Build AI that understands your business, works with your knowledge, follows your processes and can actually finish the job. You decide which actions are allowed, when a person must step in and how much AI usage your organization can consume.